Refund Policy
Last updated: April 26, 2026
We want you to feel confident before and after you pay. This Refund Policy explains clearly and honestly when you can request a refund, when you cannot, and how. It is an integral part of the Terms of Service.
1. How refunds apply to your case
There are two ways to sign up to Modari and each has its own refund policy: (a) WITH INVITATION CODE (14 free days): we register your payment method but do not charge anything for 14 days. You have that full time to evaluate the service risk-free. Once the charge is activated at the end of the trial, NO refund applies because you already had 14 free days to make your decision. You can cancel before the first charge at no cost; (b) WITHOUT INVITATION CODE (immediate charge): the $24.99 USD charge (or COP/MXN equivalent) is processed when you confirm payment. In this case we offer a 7-day natural day guarantee: if within 7 days of the first charge you are not satisfied, we refund 100%, no questions asked.
2. Right of withdrawal (EU/EEA/UK residents)
If you reside in the European Union, European Economic Area or United Kingdom and are a consumer (not a business), you keep the 14-day right of withdrawal under Directive 2011/83/EU, regardless of the scenario above. If you requested immediate start of service, we may charge the proportional part for usage performed up to the moment of withdrawal.
3. How to request a refund
Email [email protected] from the email tied to your Modari account. Include: (a) your business name (workspace); (b) the invoice number (find it in Settings → Billing or in your receipt email); (c) the reason for the request (not required but helpful for improvement). We reply within 5 business days max and process eligible refunds within the next 48 hours.
4. Refund processing time (Stripe)
Refunds are issued to the original payment method. Once we approve a refund, Stripe processes it in their systems within 5 to 10 banking business days for credit/debit cards. Exact time depends on your issuing bank. For debit cards it can take up to 14 business days. We have no control over your bank's processing times.
5. What is NOT refundable
(a) Charges beyond the 7-day window in the no-invitation-code scenario; (b) Charges after a trial period with invitation code; (c) Any usage-based add-ons already consumed (extra messages, AI calls, additional storage) if we add them in the future; (d) Subscriptions cancelled after the refund window (not refunded, but you keep access until the end of the paid period); (e) Charges related to Terms or AUP violations where the account was terminated by us; (f) Service interruptions caused by force-majeure events (payment processor outage, official WhatsApp operator outage, cloud or AI provider outages, mass cyberattacks, government acts, pandemic, natural disasters); (g) Scheduled maintenance periods announced with reasonable notice; (h) Restrictions imposed by the official WhatsApp Business operator on your account or on ours; (i) Indirect damages, lost profits, lost revenue, reputation or any consequence arising from downtime or interruptions — Modari is a continuously evolving platform and does NOT offer a contractual SLA. Instead, we may compensate material incidents with free extensions to your subscription (additional days or months at no charge) at Modari's discretion, NEVER via monetary refunds.
6. Cancellation vs. refund
Cancelling your subscription does NOT trigger an automatic refund. Cancellation stops future charges and you keep access to the service until the end of the already-paid period. If you want a refund you must request it expressly as described above and it must be within the eligible window.
7. Chargebacks
Before opening a chargeback with your bank, contact us at [email protected] — we almost always resolve billing issues faster than your bank. If you open a chargeback without contacting us first and it is determined fraudulent or unfounded, we may suspend or terminate your account and reserve the right to claim associated costs.
8. Dispute resolution
If you are not satisfied with the response to your refund request, you can escalate to [email protected]. Unresolved disputes are governed by the arbitration clause in the Terms of Service (binding AAA arbitration in Delaware, US). If you reside in jurisdictions with non-waivable consumer rights, those rights prevail.
9. Contact
For refunds: [email protected]. For escalations: [email protected]. EDF GLOBAL GROUP LLC · Delaware, United States.