Canceling your Modari subscription is something you can do entirely from the dashboard, in less than a minute, without writing to anyone or talking to a representative. This guide explains how to cancel, what happens after canceling, how to reactivate before the period ends, and, separately, how the refund policy works.

How to cancel your subscription

  1. Open Settings → Billing

    Log in to Modari and go to the billing screen from the side menu.

  2. Tap 'Cancel subscription'

    In the actions section, you find the cancel button. When you tap it, a dialog opens asking for the cancellation reason.

  3. Tell us why you're canceling

    We show you a menu with several common reasons (price, low usage, missing feature, going to another tool, etc.) and an optional field to write more detail if you want. This information helps us improve the product and is not used to try to keep you.

  4. Confirm cancellation

    On confirmation, your subscription is marked as Cancellation pending. This means it will be automatically deactivated at the end of the period you already paid for, without generating more charges.

What happens after canceling

Cancellation is NOT immediate. It is at the end of the paid period. This is done this way because you already paid for that time, so it would not make sense for us to take it away earlier. In practice:

  • You keep full access to the dashboard and all modules until the period end date.
  • No more charges are made. The period end date (shown on the billing screen) is your last day of access.
  • When that date arrives, the subscription moves to Canceled. You lose access to the modules but your account and your data remain stored.

Reactivate before the period ends

If you regret the cancellation —it happens, not unusual at all— you can undo it as long as the subscription is still in Cancellation pending state, that is, before the period end date arrives.

  1. Go back to Settings → Billing

    While the subscription is marked as Cancellation pending, you will see a Reactivate subscription button on the same billing screen.

  2. Tap 'Reactivate'

    We confirm the reactivation and the subscription returns to Active state. The next invoice date stays as it was originally.

If the subscription already moved to Canceled (because the end date arrived), reactivation works differently: you have to subscribe again as if it were a new subscription. The data is still there, but the billing cycle starts from zero on the day you reactivate.

Refund policy

Modari offers a full refund during the first 14 calendar days counted from the first charge of your subscription. If in that window you decide Modari is not for you, we refund 100% of what you paid, no questions asked.

After 14 days, the subscription is considered consolidated and monthly charges are non-refundable, except in exceptional situations (for example, a duplicate charge due to a system error, or a justified case we evaluate individually). Full details are in our refund policy.

How to request a refund

For now, refunds are not requested from the dashboard: they are requested by email to support. The process is straightforward:

  1. Write to the support email

    Use the email associated with your Modari account and write to the contact email shown in contact. Indicate:

    • Your Modari account email.
    • The invoice or invoices you want refunded (number or date).
    • Optionally, a brief reason. Optional, but it helps us improve.

  2. We verify eligibility

    We confirm the request meets the refund policy (you are within the 14 days, or an exceptional situation applies). This verification normally takes less than one business day.

  3. We process the refund in Stripe

    Once approved, we execute the refund through Stripe. The refund always goes to the same card the original charge was made on; the destination cannot be changed.

  4. Wait for it to arrive at the bank

    Stripe processes the refund and sends it to your card's issuing bank. According to Stripe's standard timeframes, the money usually appears on your statement in 5 to 10 business days. In some countries and with some banks it can be faster (2-3 days) or slower (up to 15 days). These timeframes are defined by each bank; we cannot accelerate them.

Special cases

Duplicate or erroneous charge

If you see two identical charges on your card the same day, or a charge you did not expect, write to us immediately. We investigate in Stripe and, if we confirm an error on our side, we issue the full refund regardless of the 14 days.

Service outage

If Modari had an extended outage that affected your operation, we evaluate compensation case by case. This compensation is normally granted as an extension of the paid period (free service days), not as a refund to the card.

Migration to or from Modari

If you have to cancel because you are going to migrate to another tool and need to export your data, write to us. We help you export the information of the modules you used (CRM, billing, etc.) in standard formats (CSV, JSON) according to what is possible.

If you decide to come back later

Many people cancel and come back months later. If that is your case, do not worry:

  • Your account is still there. Log in with the same email and password.
  • Your data is still there (as long as you are within the retention period). You find your information as you left it.
  • You just have to subscribe again and activate the modules you want.

There is no penalty or special price for people who cancel and come back. The price is the same as for any new subscription.

Back to Billing

With this we cover everything important about billing. To review what is available, go back to the billing index or explore other categories from the main documentation.