There are two ways to change your password: from inside Modari, when you remember the current one and simply want to renew it, or from the login screen, when you forgot it and need to reset it by email. Both are explained below.

Password requirements

Regardless of method, the new password must meet these conditions:

  • At least 8 characters.
  • At least one uppercase letter.
  • At least one number.

These are the minimum rules the system validates. But an 8-character password with one uppercase and one number, while compliant, is still weak. For a really secure password we recommend:

  • Minimum 12 characters, ideally 16 or more.
  • A mix of uppercase, lowercase, numbers, and symbols (!@#$%).
  • That you do not reuse it on other sites (email, social media, bank). If one of those platforms is compromised, your Modari account stays protected.
  • Ideally, generated by a password manager (1Password, Bitwarden, Dashlane, Apple Keychain). They create long random passwords and remember them for you.

Change the password from inside Modari

This is the normal way when you remember your current password and just want to renew it.

  1. Log in and open Settings → Security

    Once inside, go to Settings → Security in the side menu. You will see two sections; the first one is Change password.

  2. Enter your current password

    To confirm it is you who is making the change, we ask for your current password. If you type it wrong, the system rejects the change without updating anything.

  3. Type your new password (twice)

    Enter the new password, then type it again in the confirmation field to make sure there was no typo. The system validates in real time that it meets the minimum requirements.

  4. Confirm

    Tap "Change password". If everything is fine, you will see an immediate confirmation. We also send you an email telling you the password changed, with the date and the masked IP address of the device it was made from —so you can spot suspicious changes.

  5. We log you out on all devices

    For security, after changing the password we close all your active sessions on all devices. You will have to log in again on each one with the new password. This prevents that, if someone had your old password and was connected, they keep access.

Recover the password if you forgot it

If you do not remember your password, you do not need to write to support. You can reset it yourself from the login screen.

  1. Tap 'Forgot password?'

    On the login screen, below the password field, there is a link that says "Forgot password?". Tap it.

  2. Enter your account email

    Type the email you signed up with and tap "Send code". We send you an email with a 6-digit code you can use to reset the password.

    The email may take a minute or two to arrive. If you do not see it, check the spam folder.

  3. Enter the code and the new password

    On the next screen, type the 6-digit code from the email and then your new password (twice). The code is valid for 60 minutes. If it expires, go back to the first step to request a new one.

  4. Done

    Your password is updated and all sessions you had active are closed. Log in normally with the new password.

    If you have 2FA enabled, we will still ask for the 6-digit code from your authenticator app —changing the password does not affect 2FA.

If you have 2FA active but lost the phone

Changing the password does not solve this case. If you lose access to your authenticator app, what you need is to use one of your recovery codes. The password is still the same and, once inside with a recovery code, you should disable 2FA and reconfigure it on the new device.

Best practices

  • Change your password at least once a year. Although passwords do not "expire" on their own, rotating them periodically reduces the risk of past compromises you do not know about.
  • Change it immediately if you suspect anything. You shared the screen on a call, lost the computer, notice weird activity in your account —change the password without waiting.
  • Do not reuse passwords. Each account should have a different one. If remembering so many is impossible (and it is), use a manager.
  • Do not share it with anyone. Not your partner, not your assistant, not a technician. That is what member invitations with roles are for.

What's next

To finish with account and security, learn what personal information you can edit in your account and what not, in your profile and data.