The AI chatbot handles WhatsApp when you cannot. It is trained on what your business already knows — catalog, prices, hours, policies — and answers in your tone. No usage cap: it handles every conversation it receives.
How it is trained
- Catalog: the bot knows your products, prices and stock.
- Rules: define what it can do (quote, schedule, answer questions) and what goes to a human.
- Knowledge: add your FAQs, hours and policies so it answers with real information.
How it escalates to a human
The bot is not a wall: when it does not know, when the customer asks for it, or when the conversation goes beyond a point, it escalates to a human. The seller sees the full history and continues where the bot left off, without the customer repeating anything.
When it makes sense
The chatbot shines when your team cannot keep up: it handles off-hours, answers repetitive questions (price, shipping, availability) and quotes in seconds. Your team focuses on the conversations that actually close sales.