The inbox is the heart of the CRM: all your WhatsApp conversations in one place, in real time. No more depending on the company phone or whoever has it that day.
What you see in the inbox
- Conversations: each chat with the contact's name, last reply and unread messages.
- Search: find any conversation by name, number or content.
- Status: each conversation can be marked new, in progress or resolved.
- Tags: add tags (VIP, pending, cart) to segment later.
Assignment to sellers
If your team has several sellers, you can assign each conversation to a person. Each one handles their operation and you see the whole business. Seller filters show what each one is handling.
Replies inside the 24-hour window
When a customer messages you, a 24-hour window opens during which you can reply with free text. The CRM handles it on its own: you just reply.